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What is physical therapy?

Physical therapy is a medical, hands-on approach to relieving pain and restoring function. Physical therapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians. Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to eliminate it. While every patient’s condition and pain is unique, your physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels. The overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

How do I know if physical therapy will help me?

Working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you. Contact us today to discuss your current condition and even set up a FREE Pain Assessment if you choose. We also recommend Annual PT Checkups for seniors and people with disabilities.

Will it hurt?

Physical therapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

Do I need a doctor’s prescripton?

It is not always necessary for you to get a doctor's referral before scheduling an appointment with a MAXX physical therapist. Most insurances (excluding Medicare) do not require a prescription from your doctor. If, however, you have one, please bring it with you. Just know that it is our policy to have good communication with you and your doctor once you begin therapy treatments.


May I go to any physical therapy clinic I choose?

Yes! As a patient, you have the right to choose which therapy provider you would like to use. Many doctors rotate the clinics to whom they refer as a courtesy to all clinics. If, however, you want to come to MAXX Physical Therapy, you will receive the highest quality care while achieving the results you need.  Even if your doctor writes your prescription on a competitor's script pad, it will still be accepted at here. We are confident in our ability to help you reach your MAXX potential. Why settle for less when you can have the best?

How do I schedule an appointment?

Our scheduling is easy and we offer a convenient location and appointment times for you. We have morning and afternoon appointments available and will purpose to accommodate your busy schedule. Call, email, message, or stop by today to schedule your first appointment.

What should I bring to my first appointment?

Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

On your first visit, please bring:

  • Prescription (if you have one) for physical therapy from your referring physician, ARNP, or PA.

  • Insurance information (we will make a copy of your card).

  • Print out the patient forms, fill them out, and bring them with you.

  • In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.

  • Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.

  • Please wear comfortable clothing that allows easy access to your problem areas.

Does insurance cover my treatment?

Yes, in most cases it does. Our office will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy. For more information, visit our insurance page and please do not hesitate to contact our office. We offer different payment options for your convenience.


What do I wear?

Dress comfortably with clothes that allow easy access for the therapist to examine your problem areas. For treatments, loose fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

How many sessions will I have?

Each patient’s diagnosis is different, so together with your referring physician, your therapist will develop a plan of care that is right for you. Your plan of care and number of visits will be determined during your first visit and explained to you by your physical therapist.

What is your new patient procedure?

On your first visit, you will first fill out your patient information forms. (Someone will be available to assist you if needed.) You will then be escorted into a treatment room by a physical therapist who will evaluate you. Everyone on our staff is super friendly and welcoming. We strive to make people feel comfortable on their first day. And we purpose to make every treatment purposeful and beneficial. We look forward to making you awesome again!

What types of education/training do your therapists have?

Physical therapists have years of university level training in anatomy, physiology, kinesiology (study of joint movement), neurology, and many of the other medical sciences. Our physical therapists have graduated from accredited physical therapy programs with their doctorate and are state licensed. Rest assured, your therapist is well trained to evaluate and treat your condition.


What if I do not have insurance?

For patients who do not have insurance, we offer a discounted fee, due at the time of service. We also financing options available through CareCredit. Call our office for details.

What types of health insurance do you accept?

MAXX accepts all major insurance plans. To find out if we accept your specific insurance, visit our locations page. Each location page has all of the accepted insurance plans listed. If you do not see your insurance listed, please call our office.

What should I bring to my first appointment?

To get you setup in our system, we will need a few things from you on your first appointment. Specifically, your insurance card, your driver's license, and a legal guardian (if you are a minor). We will also need a list of your current medications (including dosage and frequency). And lastly, a means to pay for your visit or co-pay if not fully insured.

What type of payment do you accept?

We accept cash, check, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service. Your insurance benefits will be determined before your second visit, and you will be informed of what, if any, payment is necessary on that date.

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